Frequently Asked Questions
FAQ About Home Care In Philadelphia
Choosing home care is a big decision, and we know you likely have questions. From understanding your care options to knowing what support is available, getting honest answers makes everything easier. We are here to help you feel informed, confident, and ready for the next step.
Below, you will find answers to the questions we hear most often. Everything is written clearly and simply so you can understand what to expect. If anything is still unclear, just reach out. Our care team is always here to help.
What services do you provide?
We offer a wide range of in-home services, including personal care, companionship, help after a hospital stay, and comfort care for end-of-life support. Our caregivers can assist with daily tasks such as bathing, dressing, meal prep, medication reminders, and mobility. Every care plan is built around your routine and personal needs.
What insurance or benefits do you accept?
Chosen Family Home Care proudly accepts Pennsylvania’s Community HealthChoices program, which includes major health plans such as Keystone First, UPMC, and PA Health & Wellness. We also support veterans through VA referrals and family caregiver programs, allowing eligible veterans and their loved ones to receive high quality care at home. In addition, we offer flexible private pay options with reasonable rates for families who choose to fund care directly.
Still Have Questions?
"Chosen Family Home Care is excellent! From start to finish they helped us navigate the process, Ensured effective communication, understood the needs of my husband and maintained a high level of expertise. We are truly thankful for all they do."
-Juliana G.
"It's been a positive experience working for Chosen Family Home Care, and participating in the CNA school program. I strongly recommend their services and the opportunity they give their employees to further their careers in the health-care field."
-Milton P.
"They have vacation days, insurance with qualifying hours and holiday pay. They are so flexible and really care! I highly recommend you choose Chosen Family. I am so glad I did! Thank you to Brett and Nyah and all the wonderful team members!"
-Mellace R.
""The Administration team was very helpful and professional. A lot of knowledgeable detail about our concern and needs. Very friendly and family oriented. I’m happy I Chose Chosen Family Home care."
-Lily K.
"I cannot recommend this agency enough! You can tell he really cares about his clients as well as the caregivers. He makes sure to hire quality caregivers and will work with you to get the right fit for your loved one(s). I don't know where we would be without Chosen!"
-Maggy W.
"So far the staff has been totally helpful and every way making it a pleasant experience coming on board"
-Fernando G.
"We love Chosen Family Home care, they submit the insurance claims for my mother...anyone who has had to deal with a long term care insurance company will understand how amazing this is.
-Jary S.
"They really do treat you as family. They are always there to answer your questions no matter the day or time. All of the staff is so polite, considerate, compassionate, caring and helpful. I wouldn't choose any other place to care for my father or loved ones !"
-Alyssa P.
"Love the passion and the professionalism of the staff. Worked at about 7 or 8 agencies and this is by far the best. Highly recommended!"
-Kenneth R.
"This place is the best. They treat you like family and are genuinely concerned about you. Very prompt in answering questions and returning calls. The client care managers are the best in town. Best in the business! Highly recommend!"
-Melody N.
"The best choice i made for my mom's care. This agency is fantastic, communicate well and in a timely manner. Always there for you when you are unclear about something, good hardworking people. I highly recommend"
-Tali M.
"We hired Chosen Family to care for my grandmother when she could no longer navigate the stairs in her home. She found her caregivers to be trustworthy, kind and hard workers. Our family had peace of mind knowing we could rely on Chosen Family"
-Preston D.
"Tim D. was very thorough in his explanation and even emailed me additional information. It's rare to find someone who will go the extra mile. It is very obvious Tim loves what he does. Thank you for employing someone who truly loves his job and actually helps."
-Gia R.
"This is a professional company that is dedicated to helping have a full and successful life at home. The staff are experts and understand the care needs. They are dedicated and passionate about maintaining quality of life without being institutionalized."
-Andrew S.
"Being with Chosen Family has greatly impoved me and my grandmothers life. We love them. Everyone is caring and professional."
-Sheril O.
"I was looking for a great company for my client and I found it right here with Chosen Family Home care best decision I could ever make"
-Capreece L.
"A great place to work"
-Brayden G.
"I think this is an outstanding service which personalizes home care options for the elderly. Will definitely be referring patients to them."
-Puneet M.
"Check them out. Best services out there!!!"
-Lahaj B.
"What a great company to work for. They’re quick responding back when you need them. So happy I found them. Awesome!!!!!!"
-Margaret D.
"Very satisfied with this company this company was great. I would recommend them to anyone they were very consistent. And very trustworthy."
-Phedrick W.
"The staff is great and also willing to work with you on all issues. Great Organization."
-Brenda Hall
"Responded quickly to request with a personable and professional caregiver. Will definitely be using them again."
-Luanne L.
"My experience here has been great!!!!"
-Angel G.
"Great agency to work with love the staff Brett has been so helpful"
-David M.
Can I become a paid caregiver for a family member?
Yes. If you are eligible for Pennsylvania’s Medicaid waiver program, you may be able to get paid to care for your loved one at home. We guide you through the application, provide caregiver training, and help with onboarding so you feel confident and supported every step of the way.
Clear Answers
We take time to explain every detail in plain language so you always know what to expect.
Trusted Support
From care plans to benefits, we guide you through every step with patience and care.
Local Experts
We know Philadelphia, we know the programs, and we know how to help families like yours.
Frequently Asked Questions
Do you serve the LGBTQ+ community?
Absolutely. We proudly provide inclusive, affirming care for individuals of all gender identities, orientations, and backgrounds. Our caregivers are trained in cultural competence and understand how to build trust through kindness, respect, and awareness. Everyone deserves to feel safe and seen in their own home.
How do you match clients with caregivers?
We get to know you first. We ask about your care needs, preferences, personality, and daily routine. Based on that, we select a caregiver who is a strong fit not just in experience, but in personal style and connection. If the match ever needs adjusting, we make it right without delay.
Are your caregivers trained and screened?
Yes. Every caregiver completes a full background check and receives in-depth training before providing care. Training includes topics like safety, infection control, communication, and respectful support. We also provide ongoing education to help caregivers grow and stay up to date.
What areas do you serve?
We serve families throughout the Greater Philadelphia area including but not limited to:
- Berks County
- Bucks
- Chester
- Dauphin County
- Delaware
- Lancaster County
- Lehigh County
- Luzerne County
- Montgomery
- Northampton County
- Philadelphia
- York
If you’re unsure whether your home is within our service area, just give us a call and we will check for you right away.
What makes Chosen Family Home Care different?
We are not just a care company—we are a community-based agency that puts people first. We build lasting relationships with the families we serve and work to ensure that care always feels personal. We do not believe in contracts or pressure, only in honest, flexible care that feels right for you.
What qualifications do home caregivers have?
Caregivers are usually trained as home health aides or personal care aides. Reputable agencies provide background checks, health screenings (like TB tests), and ongoing training to ensure quality care.
What tasks do home caregivers perform?
Typical tasks include personal care (bathing, dressing, toileting), meal preparation, light housekeeping, medication reminders, transportation, companionship, and support with mobility or exercise.
Does insurance or Medicaid cover home care?
Traditional Medicare does not cover non-medical home care. However, Medicaid in many states (including Pennsylvania) does cover home care through waiver programs. Long-term care insurance or veterans’ benefits may also help. Some agencies, like Chosen Family Home Care, can employ family caregivers under Medicaid waiver programs.
Who is eligible for home care?
Anyone who needs help with activities of daily living, companionship, or supervision can benefit. This includes seniors, people recovering from illness or surgery, and individuals with chronic conditions or disabilities.
Can you help me apply for benefits?
Yes. We help families apply for the Medicaid waiver, veterans assistance, and other funding options. Whether you are just getting started or have already begun an application, we will support you from start to finish and make sure nothing gets missed.
